Right of access and communication of data(33)Last update: April 2018
This Privacy Policy sets out and informs you of the way in which Fleet Services Group uses and protects the information you communicate to us, if any, when you use this site accessible from the following URL: (hereinafter the “Site”).


In general, you can visit the Fleet Services Group Site without disclosing any personal information about you. In any case, you are under no obligation to transmit this information to Fleet Services Group. Please note that this Privacy Policy may be modified or supplemented at any time by Fleet Services Group, in particular in order to comply with any legislative, regulatory, jurisprudential or technological developments. In this case, the date of its update will be clearly identified at the beginning of this policy. These modifications commit the User as soon as they are posted online. It is therefore important that the User regularly consults this privacy and use of cookies policy in order to stay informed regarding any possible changes.

In the event of refusal, however, you may not be able to benefit from certain information or services that you have requested. As such, Fleet Services Group may be required in certain cases to ask you to enter your surname, forename, email address, telephone number, company and date of birth (hereinafter your “Personal Information). By providing this information, your expressly agree to it being processed by Fleet Services Group for the purposes indicated in point 2 below as well as for the purposes stated at the end of each form.
In accordance with the General Data Protection Regulation adopted by the European Parliament on April 14 2016, and the French data protection act of January 6 1978, Fleet Services Group informs you of the following:

1. Identity of the data controller

The data controller is Sylvie Leconte, Fleet Services Group, whose registered office is located at 11 rue André et Yvonne Meynier – Le Ponthus – 35000 Rennes – Tel: +33 (0)2 99 23 99 00

2. Purposes of the processing

Fleet Services Group may process your Personal Information: :
(a) aux fins de vous fournir les informations ou les services que vous avez demandé (for the purpose of providing you with the information or services you have requested (in particular: sending you the Newsletter, commercial offers, white papers or assessing your level of compliance via a quiz); and/or
(b) for the purpose of collecting information enabling us to improve our Site, our products and services (in particular by means of cookies); and/or 
(c) for the purpose of contacting you regarding various Fleet Services Group offers, notably including product updates and customer support.

3. Recipients

Fleet Services Group is the sole recipient of your Personal Information. These data, whether in individual or aggregated form, are never transmitted to a third party, notwithstanding the subcontractors of which  Fleet Services Group makes use (you will find further information about them in point 7 below. Neither Fleet Services Group, nor any of its subcontractors sells the Personal Information of visitors and Users of its Site.

4. Retention period

Your Personal Information is retained by Fleet Services Group only for the time corresponding to the purpose of the collection as indicated in point 2 above, which may not in any case exceed 24 months.

5. Data Protection Rights and Freedoms

You have the following rights regarding your Personal Information, which you can exercise by writing to the postal address mentioned in point 1 or by completing the form on this page.
o Right of access and communication of data
You have the right to access your Personal Information.
However, due to the obligation of security and confidentiality in the processing of personal data which is the responsibility of Fleet Services Group, you are informed that your request will be processed subject to the provision of proof of identity, notably through the production of a scan of your valid (if requested by our dedicated electronic form) or a signed photocopy of your valid ID (in case of written request).
Fleet Services Group informs you that it will be entitled, if necessary, to refuse obviously abusive requests (by their number, their repetitive or systematic natured).
To assist you in the process, especially if you wish to exercise your right of access by means of a written request to the postal address mentioned in point 1, you will find by clicking on the following link a mail template developed by the French National Commission of Computing and Liberties (“CNIL”).

o Right to rectify data
Under this right, the legislation allows you to request the rectification, updating, locking or deletion of data concerning you that may be inaccurate, erroneous, incomplete or obsolete. 
Also, you may set general and specific guidelines regarding the fate of personal data following your death. In this case, the heirs of a deceased person may demand to take into consideration the death of their relative and/or proceed with the necessary updates. 
To assist you in the process, especially if you wish to exercise your right of access by means of a written request to the postal address mentioned in point 1 for your own account or on behalf of one of your deceased relatives, you will find by clicking on the following link a mail template developed by the CNIL.

o Right of opposition
The exercise of this right is only possible in one of the two following situations:
1. When the exercise of this right is based on legitimate grounds; or
2. When the exercise of this right is intended to prevent the collected data from being used for commercial prospecting purposes..
To assist you in the process, especially if you wish to exercise your right of access by means of a written request to the postal address mentioned in point 1, you will find by clicking on the following link a mail template developed by the CNIL.

6. Response time

Fleet Services Group undertakes to respond to your request for access, rectification or any other request for additional information within a reasonable period of time which may not exceed 1 month from the receipt of your request.

7. Authorized service providers and transfer to a third country of the European Union

Fleet Services Group informs you that it uses its authorized service providers to facilitate the collection and processing of the data that you have communicated. These service providers may be located outside the European Union and have the data collected through the various forms available on the Site (with the exception of the form allowing you to exercise your data protection rights which is proposed and used by Fleet Services Group).
Fleet Services Group has previously ensured the implementation by its service providers of adequate guarantees and compliance with strict conditions of confidentiality, usage and data protections. In particular, vigilance was focused on the existence of a legal basis for any transfer of data to a third country. In this respect, one of our service providers is subject to internal company rules (or “Binding Corporate Rules”) which were approved by the CNIL in 2016, while the others obey not only Standard Contractual Clauses but also the Privacy Shield.

8. Complaint to the competent authority

If you consider that Fleet Services Group is failing to respect its obligations with regard to your Personal Information, you can address a complaint or a request to the competent authority. In France, the competent authority is the CNIL to which you can send a demand electronically by clicking on the following link:


The first time you connect to theFleet Services Group website, you are warned by a banner at the bottom of your screen that information about your browsing may be stored in files called “cookies”. Our cookie policy enables you to better understand the provisions that we implement in terms of navigation on our website. In particular, it informs you about all the cookies on our website, their purpose (part I.) and provides you with the procedure to follow in order to set them (part II.).

Fleet Services Group, as publisher of this website, may proceed to install a cookie on the hard drive of your terminal (computer, tablet, mobile etc.) in order to ensure smooth and optimal navigation on our website.  
Cookies are small text files that allow us to recognize your computer, tablet or mobile device in order to personalize the services we offer you. 
The information collected through cookies does not in any way identify you by name. they are used exclusively for our own needs in order to improve the interactivity and performance of our website and to send you content tailored to your specific interests. None of this information is shared with third parties except when Fleet Services Group has obtained your prior consent or when the disclosure of this information is required by law, by order of a court or any administrative or judicial authority authorized to obtain it. To better inform you about the information that cookies identify, you will find below a table listing the different types of cookies that may be used on the Fleet Services Group website, their names, purposes and retention periods.

2. Setting your cookie preferences

You can accept or refuse the installation of cookies at any time
When you first log in to the Fleet Services Group website, a banner briefly presenting information concerning the installation of cookies and similar technologies appears at the bottom of your screen. This banner warns you that by continuing your browsing on the Fleet Services Group website (by loading a new page or by clicking on various elements of the site, for example), you accept the installation of cookies on your terminal. You are also deemed to have consented to the installation of cookies by clicking on the “X” icon to the right of the banner at the bottom of your screen.
Depending on the type of cookie involved, obtaining your consent to install and read cookies on your terminal may be imperative.

a. Cookies exempted from consent

In accordance with the recommendations of the French National Commission of Computing and Liberties (CNIL), some cookies do not require the prior obtaining of your consent to the extent that they are strictly necessary for the operation of the website or their sole purpose is to enable or facilitate electronic communication. These cookies include session ID, authentication, load balancing session cookies as well as cookies for customizing your interface. These cookies are completely subject to this policy insofar as they are issued and managed by Fleet Services Group.

b. Cookies requiring the prior collection of your consent

This requirement concerns cookies issued by third parties and which are qualified as “persistent” insofar as they remain on your terminal until their deletion or their expiration date.
As such cookies are issued by third parties, their use and storage are subject to their own privacy policies, which you will find a link to below. This family of cookies includes audience measurement cookies (in particular PIWIK), advertising cookies (not used by Fleet Services Group) as well as social network sharing cookie (including LinkedIn).
The audience measuring cookies provide statistics concerning the visitor numbers and use of various elements of the website (such as the content/pages you have visited). These data contribute to improving the ergonomics of the Fleet Services Group website. An audience measuring tool is used on this website:
PIWIK whose privacy policy you can consult by clicking on the following link (in English only):

Social network sharing cookies are issued and managed by the publisher of the social network in question. Subject to your consent, these cookies allow you to easily share some of the content published on the Fleet Services Group website, through a sharing application “button” depending on the social network concerned.
1 type of social sharing cookies is available on the Fleet Services Group website: LinkedIn, whose cookie policy can be found by clicking on the following link:

c. There are a variety of tools available to you for setting cookies

Most Internet browsers are configured by default so that the deposit of cookies is authorized. Your browser offers you the opportunity to modify these standard settings so that all cookies are systematically rejected or that only some of the cookies are accepted or rejected depending on their issuer.

ATTENTION: We draw your attention to the fact that refusing to accept cookies on your terminal may nevertheless alter your user experience as well as your access to certain services or functionalities of this website. Where applicable, Fleet Services Group declines any responsibility concerning the consequences linked to the deterioration of your browsing conditions which may occur due to your decision to refuse, delete or block the cookies required for the website to work. These consequences shall not constitute a loss and you may not claim any compensation as a result.
Your browser also allows you to delete existing cookies on your terminal or to notify you when new cookies are likely to be placed on your terminal. These settings do not affect your browsing experience, but you lose all the benefits provided by the cookie.
Please see below for the many tools available to you to set the parameters of the cookies placed on your terminal.

d. Setting up your Internet browser

Each Internet browser has its own cookie management settings. To find out how to modify your cookie preferences, you will find below the links to the necessary help to access the menu of your browser provided for this purpose::




For more information about cookie management tools, you can visit the CNIL website: